The William Glasser Institute also works extensively with organizations, such as schools, to replace External Control Psychology with Choice Theory as the psychology that drives the system.

In practice, this means moving from a boss management approach to one of lead management.

Lead managers continually work on the system to create a non-coercive environment where students/ workers can self-evaluate and achieve quality of work. The only way any organization is able to achieve this quality goal rests with the lead manager’s ability to persuade students/ employees to continually upgrade their system of communicating to one that builds trust.

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